Latest News

You don’t answer your phone so why do you think your customers will?

When you see an unknown number calling in, what do you do? Let it go to voicemail and check it later Let it go to voicemail and check it never Keep your voicemail box maxed out so no one can ...
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The Cliff Notes Version of the GDPR and How It Can Affect You

Europe is big into protecting the privacy of users who enter their information online (like filling out a form for an appointment, a credit card application, or even signing up for a newsletter).  They continually make the laws stronger to ...
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7 Ways to Improve Your Ratings

We understand it can be a pain to keeping track of your ratings and reviews.  And who wants to deal with some deranged customer that could be some disgruntled ex-employee causing trouble., eh-- it can be easier to just to ...
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What Is a Lead?

When we set-up, maintain and optimize search and display campaigns for our clients, there is one metric that we focus on:  Cost Per Lead. Everything else, your click-through rate, quality score, impressions, clicks, pretty much every other metric in our report ...
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10 Reasons Paid Search Works So Well for Home Services

While paid search doesn't work for all businesses, it's particularly good for home services because there's always something wrong in people's homes and they need help, ASAP. So if you own a business that services homeowners, here's why you need ...
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How to Easily Figure Out Your Customer Lifetime Value (CLV)

When we ask business owners what is the their lifetime value of their average customer, here's what we usually hear: Business Owner (BO): Oh, I think we have that number somewhere. Digital Caffeine (DC): Do you know what ballpark it’s ...
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Which deserves the credit for your online conversions: Your AdWords campaign? Facebook ads? The pen with your URL on it?

I used to feel sorry for branding marketers. They do all this beautiful work yet there’s no way to definitively prove it leads to any conversions. (Note-- we are calling leads and sales conversions.) Meanwhile, in my digital wheelhouse, I ...
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